Last Updated: December 2024
Introduction
Selenium Roofing ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us for roofing services. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
By using our website, requesting our services, or providing us with your personal information, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services. We reserve the right to update this Privacy Policy at any time, and we will notify you of any material changes by posting the new Privacy Policy on this page.
This Privacy Policy applies to all information collected through our website (seleniumroofing.com), our services, and any related services, sales, marketing, or events. It also applies to information we collect offline or through other means, such as phone calls, in-person consultations, or written correspondence.
Information We Collect
We collect information that you provide directly to us when you request our services, contact us through our website, fill out forms, or communicate with us in any way. This information may include your name, email address, phone number, mailing address, property address, and other information you choose to provide. We also collect information about the services you request, including details about your roofing needs, property location, and project requirements.
When you visit our website, we automatically collect certain information about your device and browsing behavior. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage information. We use cookies and similar tracking technologies to collect this information automatically. Cookies are small data files stored on your device that help us improve your experience on our website and understand how you use our services.
We may collect information from third-party sources, such as public databases, marketing partners, or social media platforms, when permitted by law. This information may include demographic data, preferences, interests, and other information that helps us better understand our customers and improve our services. We combine information from different sources to create a more complete profile of our customers and provide better service.
If you communicate with us through email, phone calls, or other means, we may record and store information about those communications. This includes the content of your messages, our responses, and metadata associated with the communications. We use this information to provide better customer service, respond to your inquiries, and maintain records of our interactions with you.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our roofing services. This includes processing your service requests, scheduling consultations and appointments, providing estimates, completing roofing projects, and communicating with you about your projects. We use your contact information to respond to your inquiries, send you service updates, and keep you informed about the status of your roofing projects.
We use your information to send you marketing communications, promotional materials, and information about our services, special offers, and events. You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you important service-related communications, such as information about your current projects or responses to your inquiries.
We use collected information to analyze trends, track website usage, understand how visitors interact with our website, and improve our website's functionality and user experience. This includes using analytics tools to measure website traffic, identify popular pages, and understand user preferences. We use this information to optimize our website design, content, and functionality to better serve our customers.
We use your information to comply with legal obligations, respond to legal requests, enforce our terms of service, protect our rights and property, and prevent fraud or other illegal activities. This may include sharing information with law enforcement agencies, government authorities, or other parties when required by law or to protect our legal interests.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our business, providing our services, or conducting our operations. These service providers may include contractors, subcontractors, payment processors, marketing agencies, website hosting companies, and other third parties who need access to your information to perform services on our behalf.
We require all service providers to maintain the confidentiality and security of your information and to use it only for the purposes we specify. We enter into contracts with service providers that require them to protect your information and comply with applicable privacy laws. We regularly review our service providers to ensure they continue to meet our privacy and security standards.
We may share your information in connection with business transfers, such as mergers, acquisitions, or sales of assets. If our business is acquired or merged with another company, your information may be transferred to the acquiring company. We will notify you of any such change in ownership or control of your personal information.
We may disclose your information when we believe disclosure is necessary to comply with legal obligations, respond to legal requests, enforce our terms of service, protect our rights or property, or prevent harm to you or others. This may include responding to subpoenas, court orders, or other legal processes, or disclosing information to law enforcement or government authorities when required by law.
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This aggregated information may be used for research, analytics, or other purposes. We may also share information with your consent or at your direction, such as when you authorize us to share information with other parties.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
We limit access to your personal information to employees, contractors, and service providers who need access to perform their job functions. We require all personnel with access to personal information to maintain confidentiality and comply with our privacy policies. We regularly train our employees on privacy and security best practices.
We regularly review and update our security measures to address new threats and vulnerabilities. We monitor our systems for security breaches and respond promptly to any incidents that may compromise your information. If we become aware of a security breach that may have affected your personal information, we will notify you and relevant authorities as required by law.
Your Privacy Rights
You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. You may also have the right to object to or restrict certain processing of your information, or to request that we transfer your information to another service provider. To exercise these rights, please contact us using the contact information provided below.
California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights. California residents can exercise these rights by contacting us.
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, erase, restrict processing, object to processing, and data portability. If you wish to exercise these rights, please contact us using the contact information provided below.
We will respond to your privacy requests within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing certain requests. If you have concerns about how we handle your personal information, you also have the right to file a complaint with relevant data protection authorities.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and improve your experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly. We may also use web beacons, pixels, and other tracking technologies to collect information about your interactions with our website and emails.
We use analytics services provided by third parties to analyze website traffic and user behavior. These services may use cookies and similar technologies to collect information about your use of our website. We use this information to improve our website and better understand our customers. You can opt out of certain analytics tracking by adjusting your browser settings or using opt-out tools provided by analytics providers.
Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Material changes to this Privacy Policy will be communicated through prominent notices on our website or by other means as required by law. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with changes to this Privacy Policy, please discontinue use of our website and services.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Selenium Roofing
Phone: (888) 421-3124
Website: www.seleniumroofing.com
Email: privacy@seleniumroofing.com
We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner. Your privacy is important to us, and we appreciate the trust you place in us when you use our services.